If you’ve lost your internet connection whilst playing a Live Casino game, the game will continue as normal. Unless you’re promptly able to reconnect to your game, your bet will be logged as a ‘stand’ (A 'stand' refers to the point at which you wish to take no futher action on the game round; it's neither a 'fold' or a request to take a further card). Subsequently, you can review any bets placed as well as the respective game rounds’ result through your game history.
Roulette is undoubtedly one of the world’s most popular casino games. The aim of the game is to predict where the ball, when in play, will land on the wheel as it rotates. Whilst simple in principle, there is naturally some strategy involved. Players must bet on a number (or series of numbers) between 1 and 36. You can place split bets involving 2 numbers, street bets involving 3, corner bets involving 4, and so on. Naturally, the more you split your bet among a greater number of places on the table, your potential for return increases but your odds will tumble, and vice versa (for example, a ‘straight up’ bet on a single number yields a 35/1 return). Roulette is fascinating enough, but your enjoyment will no doubt increase with a greater education of the game and its tactics. To learn more, go to our Table or Live Casino games to familiarise yourself with this casino classic as well as all variations that exist.
In Blackjack, the aim, quite simply, is to beat the dealer. This is done by drawing a higher scoring hand of cards, getting as close to, but without going over, 21 as possible. The best hand is a Blackjack, where the sum of the first two dealt cards is exactly 21, involving an Ace (whose value is 11 or 1 where applicable) and a face card (with a value of 10) or a ten itself. Your competition is the dealer only, not the other players at the table. 2 cards are initially dealt to each player; beyond that, it’s up to each player to decide to stand on their first deal or take a card, reliant on how close or far they are from 21. Typically, the dealer will stand on 17, so whilst it may seem savvy to take a card at 18, be careful; if you go over 21, you bust. The trick is to see what’s going on around the table and be guided by the players around you. Go to our Table Live Casino games to learn more about this top table classic and pit your wits against the house as you hone your strategies and hold your nerve.
Baccarat is played with multiple decks, with cards, unlike Blackjack, being dealt to the player and banker simultaneously. However, much like Blackjack, the goal is to create a hand with a value of 9 without ever exceeding it. Pairs whose value exceed 10 will have 10 subtracted from them (16 becomes 6 and so on). However, the biggest distinction between Baccarat and all other table games is that players are not confined to placing bets on just their seat or number; they can bet on the banker’s cards too, as well as the tie. Once the initial cards are dealt, two cards to each side, the winner is discerned by whichever hand’s value is nearest to 9. In many cases, the original cards dealt dictate whether further cards are to be dealt to ascertain a clear winner. Head to our Table and Live Casino games to read up further of the intricacies of this labyrinth of a table classic. Once you’re a little more at one with the rules, time to bet against (or maybe even ‘with’) the dealer’s cards.
Live Casino refers to real-time table games which are streamed from either a studio or, in some cases, a land-based casino table. Live Casino games can range from classics like Baccarat, Blackjack and Roulette, to modern Live Dealer formats such as Dream Catcher. Each game is hosted by a professional Live Dealer in order to recreate the essence of the land-based experience. In reality, it could be regarded as superior in this format with it being far easier to speak to the Dealer about rules, game strategies and more via the Live Chat facility, or even engage them in a casual chat.
In pretty much all Live Casino games, there's functionality to speak to the Dealer, other players and, potentially, the casino pit boss. The Dealers are always happy chat and answer any questions that you may have related to the game you are playing. Abuse will not be tolerated, however, as won't harassment or vulgar language. Players who behave inappropriately may have their in-game Live Chat privileges revoked.
Neither the dealers, the pit boss nor the gaming provider they represent have any access to your account and personal information. Nor do they have access to your , payment details either. Please contact SpinIt's Customer Support team for access FAQs for any queries regarding your account. You can contact via telephone, email or live chat.
Between 24-72 hours. Once your account has been verified (see How do I verify my Spinit.com account?) that is.
Once that all your documents are uploaded, your account will be verified within 72 hours. You will be notified with an email once your account has been verified. You may also view the status of your account through the ‘’Account Verification’’ page.
To verify your account at Spinit you simply login into your account and click on the ‘’My Account” tab on the top of your screen. Please click on the “Document Upload” option. Kindly send us the required documents via the upload buttons for: Proof of Identity, Proof of Address and Payment Methods.
Make sure that all your uploaded documents are clear and that all the 4 corners are visible. For more information about the required documents please have a look at this page.
Any player except those from the UK may cancel the self-exclusion. In order to do so, a detailed written request is required before account re-opening can be considered. Please note, that you will have a 7 day cool off period which will be enabled following the cancellation of the Self-Exclusion request. For players from the UK, your account will not be reactivated at any period. We will only open your account once we have got a positive answer and request once your Self-Exclusion period has ended.
Once the time limit you have selected for the self-exclusion is up, your account will be automatically re-opened. If you are from the UK, you will need to send us a request and take a positive action prior to us re opening your account.
In order to permanently close your account please email Customer Support at email@example.com.
We all need a break sometimes. If you are getting dizzy and you feel it’s better to slow things down, you can limit the amount you deposit, lose, wager and the session times you participate in, on a daily, weekly or monthly basis. Should you feel the need to stay completely still for some time, you have the option to self-exclude. By doing so your account will remain closed for a minimum period of 7 days up to 1 year. If you wish to terminate the Self-Exclusion period you will have a 7 day cool off period. For players playing under the UK jurisdiction you can opt for a Time-Out period of between 1-45 days and you can also Self-Exclude for a minimum of 6 months extendable by another 6 months at any time, furthermore your account will not be reactivated under any circumstances during the exclusion period. Once you confirm your choice, you will be automatically logged out of Spinit.com. Login will only be possible after your selected period of self-exclusion has expired. Please note: If you hold accounts with other gambling companies and are considering self-exclusion it is important that you inform them too. Installing software that blocks access to internet gambling websites is recommended for the duration of your self-exclusion period. We recommend you approach our Customer Support (firstname.lastname@example.org) for assistance or contact us directly via our Livechat in advance of any self-exclusion activity.
GAMSTOP is a non-profit organisation operated by The National Online Self-Exclusion Scheme Limited that lets players who reside in Great Britain put controls in place to help restrict their online gambling activities.
Signing up for the services of GAMSTOP will prevent you from using gambling websites and apps that are run by companies licensed in Great Britain, for the time period you select. This saves you the hassle of having to contact each and every company that you play with or have played with in the past and therefore ensuring a successful self-exclusion time period. GAMSTOP is free to use but it's important that you keep your details up to date to ensure that the details gambling companies hold about you are correct and up to date.
Visit www.gamstop.co.uk where you will be prompted to enter some personal details including your postcode, date of birth and email address. It is important to remember that you cannot sign up to GAMSTOP for another person but you can help someone else with the process. Once you have signed up, you should receive an email summarising all the details of your exclusion from gambling. It's important to note that it can take up to 24 hours for your self-exclusion to become effective.
Log in to My Account and select the profile tab. Here you’ll be able to correct the information that you submitted at registration, excluding your name, date of birth and country of residence, which cannot be updated for security reasons. If you discover an error, please email email@example.com.
Please email firstname.lastname@example.org or contact us directly via our Livechat. Our hosts will be more than happy to assist you further.
If you think that you may have already registered with Spinit.com, please email email@example.com or contact us directly via our Livechat before creating an account. Our hosts will be able to quickly check and verify your details. This way you avoid running the risk of having your account closed.
Most error messages displayed during registration are self-explanatory. However, if you encounter persistent problems when opening a Spinit.com account, please contact our support team on firstname.lastname@example.org or talk to us directly via our Livechat. Our hosts will gladly assist you in completing your registration.
You can check your account activity by clicking the Transactions tab under My Account whilst logged in. If you require further information and assistance, email email@example.com or speak to one of our hosts directly via our Livechat service.
Our Customer Support service is ready and happy to assist you with any queries you may have regarding your account. Please email firstname.lastname@example.org or contact one of our hosts directly via our Livechat.
If you no longer wish to receive email updates from SpinIt simply click on the "Unsubscribe" button, found in all our email and SMS communications. Alternatively, you can opt out by updating your “My Notifications” account settings under the “My Account” tab in the top navigation menu and we will make sure not to send you any more of our exciting promotional material.
Please click here for details.
Online gaming is an enjoyable and potentially profitable pastime. However, Spinit.com is fully committed to supporting and assisting members who may develop a gaming addiction. If you experience the uncontrollable need to gamble, please visit our Responsible Gaming section, located within the footer of our website. Here we provide a range of tools developed to assist our customers with gambling related problems. You may also wish to take advantage of the self-exclusion feature available under My Account whilst you are logged in. We highly recommend you contact Customer Support in times of doubt. Your wellbeing is our top priority, and our hosts will gladly help you with any problems you may encounter.
If you find any incorrect details on your account, please email email@example.com or contact us directly via our Livechat. Our hosts will be more than happy to assist you further.
It happens. Don’t worry. Just click on this Forgot Password link, or the ones hiding under the Help Menu or Log In buttons. We’ll email you a new password reset link. Click on the link. Create your new password. Get back to spinning. Otherwise, just email firstname.lastname@example.org or contact us directly via our Livechat. The Team is ready to help.
Yes, the website is operated and managed by Genesis Global Limited which is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-007.
You must apply for a 3D Secure IPIN with the bank or card website that issued your credit card, as each bank has its own process. We can, however, assist you with more specific instructions - please contact email@example.com. 3D Secure cards normally show the “Verified by VISA” logo on the front of the card. For more information about the “Verified by VISA” feature, please visit Visaeurope.com.
The laws have changed to fortify the rules already existing that protect you, your information and how companies operating within the EU use that information. This is called General Data Protection Regulation (GDPR). Information can range from your name, address, photo ID, email addresses, financial information, or even your PC or Mobile devices’ IP address(es). In short, anything by which a company may identify or profile you. Below, we’ve outlined some of what we think are the key questions to help you get to grips with how this affects you.
We are unable to delete or amend any information stored in our database for a set period of at least 5 years. This condition is set out by the Prevention of Money Laundering and Funding of Terrorism Regulations which, under our licence requirements prescribed to us by the UK Gambling Commission (UKGC) and the Malta Gaming Authority (MGA), is a directive we are legally compelled to follow. Please note that any information we hold about will be destroyed once any acceptable retention period has elapsed.
We’re not just committed to providing you with a high-quality service when it comes to your information, we’re required to do so by law. And the law surrounding this subject stipulates that we can only process your information when there’s a just cause. Reasons we may process can include anywhere you have confirmed you’re happy for us to process, anywhere we are required to satisfy any written agreement we have with you, or where it is in the vital interest of you, ourselves or the public to do so.
At Spinit.com we have made money transfers as easy as possible for our customers, using the fastest and most trustworthy payment providers available in your country. You can fund your Spinit.com account using a wide range of payment methods including credit and debit cards, E-wallets, prepaid cards, instant banking and bank transfers. Click here for further information about our payment providers. Should we have missed your preferred provider, please contact our support team on firstname.lastname@example.org or talk to us directly via our Livechat and we will do our utmost to meet your needs.
This varies between providers and countries. In £ the minimum deposits range from £10 to £30 , while the maximum limits can range from £250 to £10,000. Please visit our Payment Section for more information.
Payment providers do not inform us of the reasons why a deposit may have been declined. However, failed deposits could be due to any of the following reasons:
• You have supplied incorrect payment details. This is the most common cause of failed transactions. If your details don’t match, your bank or payment provider will automatically decline the transaction. To avoid this, log in and set a course for your Deposit Page where you can check that all the digits in your account number are correct and that all payment information is accurate. Alternatively, you can add a new payment method if there’s an issue with your existing one.
• You have supplied an incorrect CVV2/CVC2 security number. Please check that the number you have provided corresponds with the last three digits on the signature strip on the back of your card.
• You have insufficient funds available in your account. Before making a deposit check that there are sufficient funds available on your credit/debit card in order to complete the payment. You may find you have to lower your deposit value in order to process a payment.
• You have too many active credit cards. Having more than 5 active credit cards at the same time might prevent your deposit from going through. We suggest you check with your bank should this be the case. If you are unsure, or continue to suffer setbacks with your deposits, please email email@example.com or contact us directly via our Livechat for more information and assistance.
You’re allowed to use up to five different payment methods to fund your Spinit.com account. Log in, click on the Deposit button available on the top right-hand side of every page on Spinit.com and select from the choices available. Submit the required details. If you experience any difficulties email firstname.lastname@example.org or contact us directly via our Livechat.
The fastest. Money transfers at Spinit.com are quick and easy. We use the most trustworthy payment providers available to offer our Spinners a wide range of payment methods including: credit and debit cards, E-wallets, prepaid cards, instant banking and bank transfers. Click here for further payment provider information. If we’ve missed your preferred provider, please email Customer Support email@example.com or talk to us directly via our Livechat.
In order to make a withdrawal, log in and click on the My Account tab, then go to Withdraw. Select your preferred withdrawal method and follow the instructions. Depending on your selected payment method and your registered country of origin, the minimum withdrawal amount is usually €10. You may make a withdrawal whenever you like, provided the funds that you wish to withdraw are not linked to a bonus that is yet to meet its wagering requirements. You can withdraw as many times as you wish, however, please note that we cannot process a withdrawal less than 24 hours after your last deposit. This is due to the anti-money laundering and fraud prevention laws that Spinit.com adheres to. Upon your first deposit we will ask you to provide us with some verification documents. These are required in order to make the withdrawal process as fast and efficient as possible. We highly recommend that you send your documents to us as soon as possible, preferably before making a withdrawal, as it will help us to provide you with a swift and superior service. Click here for details.
Firstly, we recommend you check that the information you have provided is accurate. A withdrawal may fail for any of the following reasons:
• Your account has not been verified (please see "How do I verify my Spinit.com account?" for more detailed information).
• The amount you are trying to withdraw exceeds your current balance;
• The bank account number has been entered incorrectly
• There is an active bonus on the account that needs to be wagered before withdrawal (you may still withdraw in this instance but you will lose your bonus money).
If all information is correct, try to reload the page or try using a different browser (we recommend Google Chrome). If the problem persists, please contact firstname.lastname@example.org or talk to us directly via our Livechat, our hosts will be more than happy to assist you.
Yes, withdrawals will incur a 2% handling fee, with the minimum fee being £0.80 or equivalent in your own currency. The amount may be less in certain scenarios, however, you will be clearly notified of the amount upon processing your withdrawal. Please note that by requesting the withdrawal, you accept the fees displayed.
This varies between payments providers and countries. Normally, the minimum withdrawal amount is €10. Please visit our payment section.
Our crew works hard to ensure you get your money as quickly as possible. Of course, this is largely dependent on the payment method you have selected for the purpose of making your withdrawal. Nevertheless, we will do everything we can to get your money back to you as soon as possible. We guarantee that all withdrawals will be reviewed and processed within 72 hours, subject to approval from our Finance Department. Upon first withdrawal you will be required to provide documents in order to verify your account and to ensure the safety of your funds. Depending on your chosen payment method, you will be required to supply copies of some of the following documents:
(a) Valid Photographic ID,
(b) Credit Card/s,
(c) Proof of Address (dated within the last 3 months),
(d) Bank Statements,
(e) E-wallet account,
(f) Prepaid cards.
Once your account has been verified we will be able to process your withdrawal. As well as the standard processing time taken for withdrawal requests, some transfers may take longer depending on the selected payment method (see table below). Note that some payment methods only support deposits; the ones not supporting withdrawals are clearly marked on the deposit page. In this case, you will be able to withdraw your money using Bank Transfer.
Credit/Debit Card: Instantly
Prepaid Card: Instantly
Bank Transfer (Trustly): 3-5 Business Days
IMPORTANT: In order to speed up the verification process you can send the necessary documents in advance. Simply follow the instructions during the account activation and first deposit process. This will give us a good head start in verifying your account before your first withdrawal, helping us to provide you with a better and faster service. All documents should be submitted to
For more detailed information, click here.
As welcome gift for joining us Spinit.com we would like to offer you the chance to double up on your first deposit. We will also give you an extra little gift of 200 free spins to get you started; in fact, we’ll even let you have 3 more bonuses on the 2nd, 3rd and 4th deposit! For more details click here.
Most games count towards the wagering requirements, but not all. Please note that different games contribute a different percentage towards the wagering requirements. Check the General bonus T&C for more information.
Different games make different contributions towards the wagering requirement. See Bonus Terms and conditions for more information.
Spinit.com bonuses are offered with a wagering requirement, that is the amount you need to wager/bet in order to make the bonus funds available for withdraw. See Bonus Terms and conditions for more information.
While some bonuses might be limited to a specific game type (e.g. only Net Entertainment games or only Video Slots), the majority of casino bonuses are unrestricted and can be applied to almost any game. See Bonus Terms and conditions for more information.
Some of our promotions are only available to customers from certain countries or to those who use specific payment methods. Restrictions may also be placed on accounts that have previously been found misusing Spinit.com promotions. For any assistance, please email email@example.com or contact us directly via our Livechat. Our hosts will be more than happy to help you further.
Check that you are using the correct login details for your account and that Caps Lock is turned off on your keyboard. You can also try resetting your password using the Forgot Password Link under help menu. If you are still unable to login, please email firstname.lastname@example.org or contact us directly via our Livechat. Our hosts will be more than happy to help you.
We use Net Entertainment (NetEnt), Microgaming, Quickspin, NYX Interactive, Play'N Go and Evolution to provide software for our various casino platforms (Casino, Live and Mobile).
Genesis Global Limited is incorporated under the laws of Malta (C65325) at registered address 28, GB Buildings, Level 3, Watar Street, Ta’ Xbiex, XBX 1301, Malta. Genesis Global Limited is licensed and regulated by the Malta Gaming Authority with licence number MGA/B2C/314/2015 issued on the 5th August 2016 and also by the UK Gambling Commission with licence number 000-045235-R-324169-007. Gambling can be harmful; our Responsible Gaming page helps you to stay in control.
UNDER AGE GAMBLING IS AN OFFENCE.